Table of Contents
- Introduction
- The Degradation of Work in the 21st Century 1
- 1 STRESSED
- Customer Service Representatives at Verizon 15
- 2 EXPLOITED
- Cutting Fish in New Bedford 57
- 3 EXHAUSTED
- Nursing at Boston Medical 107
- 4 ABANDONED
- The Closing of Jones Beloit 145
- Conclusion
- Beyond the Altar of the Bottom Line 183
- Appendix:
- On Workplace Ethnography 199
- Notes 205
- References 209
- Acknowledgments 227
- Index 229
- Illustrations follow page 144